Effective Date: July 12, 2026
Last Updated: July 12, 2026
Utah Deck Repair respects your privacy and is committed to protecting the information you provide when visiting our website, requesting an estimate, contacting our team, or using our services.
This Privacy Policy explains how Utah Deck Repair, referred to in this policy as “Utah Deck Repair,” “we,” “us,” or “our,” may collect, use, disclose, retain, and protect information obtained through our website and related business activities.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on how you interact with our website and services.
Information You Provide Directly
We may collect information that you voluntarily provide, including:
- First and last name
- Email address
- Telephone number
- Property address
- Billing or mailing address
- Preferred contact method
- Information about your deck or property
- Requested services
- Project location
- Project timeline
- Budget information
- Photographs or videos of your deck or property
- Messages submitted through contact forms
- Estimate and appointment requests
- Customer service communications
- Reviews, feedback, or testimonials
- Any other information you choose to provide
Please do not submit sensitive personal information through our general website contact forms.
Project and Property Information
When you request an estimate or service, we may collect information about the property and proposed project, including:
- Property type
- Deck size and construction material
- Description of visible damage
- Structural concerns
- Property access information
- Photographs of decking, framing, stairs, railings, or surrounding areas
- Requested repair, resurfacing, restoration, or replacement services
Photos and project information may be shared with employees, contractors, estimators, material suppliers, or service partners when reasonably necessary to evaluate or complete your project.
Automatically Collected Information
When you use our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referring website
- Pages viewed
- Links clicked
- Time spent on the website
- Date and time of visits
- Website interaction data
- Advertising or analytics identifiers
This information helps us understand how visitors use our website and how we can improve its performance.
2. How We Use Information
We may use collected information to:
- Respond to questions and service inquiries
- Schedule inspections, estimates, and appointments
- Evaluate deck repair or replacement requests
- Prepare project recommendations and estimates
- Communicate about current or potential projects
- Provide residential or commercial deck services
- Coordinate with contractors, suppliers, and service partners
- Process payments and maintain transaction records
- Provide customer support
- Improve our website, services, and customer experience
- Measure website traffic and marketing performance
- Prevent fraud, misuse, or security incidents
- Maintain business and tax records
- Comply with legal obligations
- Enforce our agreements and policies
- Protect our rights, property, customers, and personnel
We may also use information for other purposes disclosed when the information is collected or with your permission.
3. Calls, Emails, and Text Messages
When you provide your telephone number or email address, you authorize us to contact you regarding your inquiry, estimate, appointment, project, or requested services.
Communications may include:
- Responses to your questions
- Appointment confirmations
- Estimate updates
- Project scheduling information
- Service notifications
- Follow-up communications
- Requests for additional project information
Providing a telephone number does not require you to purchase services.
Message and data rates may apply to text messages. You may request that we stop sending nonessential text messages by replying STOP. You may request help by replying HELP or contacting us directly.
Transactional communications related to an active estimate, appointment, contract, payment, or project may continue when reasonably necessary.
4. Cookies and Similar Technologies
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to operate the website and understand visitor activity.
These technologies may be used to:
- Remember website preferences
- Maintain website functionality
- Understand traffic sources
- Measure page performance
- Identify technical problems
- Evaluate advertising campaigns
- Improve website content
- Reduce fraudulent or automated activity
You can usually manage or block cookies through your browser settings. Disabling cookies may affect certain website features.
5. Analytics and Advertising Services
We may use third-party analytics, advertising, call-tracking, or website-performance services. These providers may collect information about your device and interactions with our website.
Depending on the tools installed on the website, these providers may include services such as:
- Google Analytics
- Google Ads
- Google Search Console
- Meta advertising tools
- Call-tracking providers
- Website hosting providers
- WordPress plugins
- Form and spam-protection services
These third parties may use cookies or similar technologies according to their own privacy policies.
The specific tools used on our website may change as we update our marketing and website systems.
6. How We May Share Information
We may share information when reasonably necessary to operate our business, respond to your request, or provide services.
Information may be shared with:
Employees and Contractors
We may provide information to employees, estimators, installers, subcontractors, and other personnel who need it to evaluate, schedule, manage, or complete a project.
Service Partners
When appropriate, we may refer or coordinate portions of a project with qualified third-party service providers. These may include contractors providing related construction, staining, waterproofing, engineering, demolition, landscaping, or property services.
We may share relevant contact and project information with a service partner when you request the service, authorize the referral, or when sharing is reasonably necessary to respond to your request.
Business Service Providers
We may use third parties to provide:
- Website hosting
- Email services
- Customer relationship management
- Scheduling
- Payment processing
- Accounting
- Analytics
- Advertising
- Data storage
- Cybersecurity
- Communications
- Estimate or project-management software
These providers may access information only as necessary to perform services on our behalf or as otherwise allowed by their own agreements and privacy policies.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws
- Respond to a subpoena, court order, or legal request
- Cooperate with law enforcement
- Protect the safety of customers, workers, or the public
- Investigate suspected fraud or illegal activity
- Protect our legal rights or property
- Enforce a contract or website policy
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or transfer of all or part of the business.
7. Sale of Personal Information
Utah Deck Repair does not sell personal information for monetary payment in the ordinary course of business.
However, certain analytics and advertising technologies may involve disclosures of online identifiers or website activity to third-party advertising providers. Depending on the law applicable to you, some of these activities may be considered targeted advertising, sharing, or a sale of personal information.
You may contact us to ask about the advertising technologies currently used on our website or to request that we limit applicable targeted advertising activities.
8. Payment Information
When online or electronic payments are accepted, payment information may be collected and processed by a third-party payment processor.
We may receive limited transaction information, such as:
- Customer name
- Payment status
- Transaction amount
- Transaction date
- Invoice number
- Payment method type
- Last four digits of a payment card
We do not intend to directly store complete payment card numbers or card security codes on our website.
Payment providers process information according to their own terms and privacy policies.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Respond to inquiries
- Provide estimates and services
- Manage customer relationships
- Complete projects
- Maintain warranty or project records
- Satisfy accounting, tax, insurance, and legal requirements
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods may vary based on the type of information, the nature of the relationship, and applicable legal or business requirements.
Information that is no longer required may be deleted, anonymized, or securely disposed of.
10. Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Please avoid sending highly sensitive information through unencrypted email or general website forms.
11. Your Privacy Choices and Rights
Depending on your location and the laws that apply to Utah Deck Repair, you may have the right to request:
- Confirmation of whether we process your personal information
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- A portable copy of certain information
- Information about categories of data collected
- Information about categories of third parties receiving data
- Opt-out of certain targeted advertising
- Opt-out of certain sales of personal information
- Withdrawal of consent when processing is based on consent
Privacy rights are not absolute. Certain requests may be denied or limited when permitted by law, including when information must be retained for contracts, taxes, legal claims, security, fraud prevention, or other legitimate purposes.
To submit a privacy request, contact us using the information at the end of this policy.
We may need to verify your identity before completing a request. Verification may require confirming information reasonably related to your prior interactions with us.
12. Utah Privacy Rights
Utah residents may have certain rights under the Utah Consumer Privacy Act when the law applies to the business and the processing activity involved.
These rights may include the ability to:
- Confirm whether certain personal data is being processed
- Access certain personal data
- Delete certain personal data
- Obtain a portable copy of certain personal data
- Opt out of certain targeted advertising
- Opt out of certain sales of personal data
The Utah Consumer Privacy Act applies only when its legal requirements and business thresholds are met. Nothing in this policy is intended to provide rights beyond those required by applicable law.
Utah residents may submit a request using the contact information below.
13. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us directly.
Even after opting out of promotional communications, we may continue sending non-promotional messages concerning:
- Estimate requests
- Scheduled appointments
- Active projects
- Contracts
- Payments
- Warranty matters
- Customer service issues
- Legal or safety notifications
14. Children’s Privacy
Our website and services are intended for adults seeking residential or commercial property services. They are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has submitted personal information may contact us to request its removal.
15. Photographs and Project Media
Customers may provide photographs or videos to help us evaluate a potential project. We may retain these materials as part of the estimate or project record.
We will not intentionally use identifiable customer property photos for public marketing without permission when permission is legally required.
Before-and-after photographs may be used for documentation, training, portfolio, or marketing purposes only when permitted by the applicable agreement, authorization, or law.
Customers should notify us before a project begins if they do not want project photographs used for marketing.
16. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the content, security, or privacy practices of third-party websites.
Visiting a third-party website is subject to that website’s own terms and privacy policy.
17. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.
You may manage cookies and tracking preferences through your browser, device settings, or any cookie-management tool provided on our website.
18. Changes to This Privacy Policy
We may update this Privacy Policy as our business, website, services, technologies, or legal obligations change.
When the policy is updated, the revised version will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after an updated policy is posted is subject to the revised policy.
19. Contact Utah Deck Repair
For questions about this Privacy Policy or to submit a privacy request, contact:
Utah Deck Repair
Please include “Privacy Request” in the subject line of an email and describe the nature of your request. Do not include sensitive personal information in your initial message.